thing 11

Libraries need to offer IM because it can be beneficial for customers who can not easily commute to the library for different reasons. Young people and the elderly can benefit from this service. It can be quite a convenience for all. IM is a different communication channel because it can be more personal and not face to face. The inhibition factor would not enter into the equation for most people asking the questions.

thing 10

The search tool I found easiest in this exercise was Topix. Syndic8 was a bit confusing for my taste. The preferred method for finding feeds that I liked better was actually looking for specific feeds on web pages. I enjoy clicking on the orange boxes!

thing 9

The thing I like about RSS feeds is how all the feeds can be read so quickly. This should help when we need to assist our customers with their needs in our library. It is very nice not having to go from web page to web page to retrieve news. It is really simple!